Spiritual Care Relevance, from the Patient’s Perspective, in an Environment of Revenue Producers
Thursday, July 23, 2020 – 12:00 noon to 1:30 p.m. Central Time
Presented by Jennifer Wilroy Paquette, DMin, BCC
Program Summary
Chaplains advocate for patients. Theirs is more than a role; it is substantively who they are. But who, exactly, is the person for whom the advocacy occurs? Soul searching questions are asked. Spiritual histories are gathered and assessments made to reveal the source and depth of spiritual pain and suffering of the patient. The hope is that these will yield insights to the functioning of the patient’s spirituality as it complements the clinical healing modalities. The institution envisions patient centeredness in all patient touchpoints. What would the patient say? What is relevant?
Program Objectives
As a result of this webinar, participants will:
- Discover what patients have said about the “patient centeredness,” i.e., the relevance of who they are, within the care they received.
- Discover the criticality of understanding the “who” of the patient in order to understand the functioning of the patient’s spirituality.
- Learn techniques to discover the “who” of the patient, techniques rarely found in spiritual assessments or spiritual histories.
About the Presenter
Dr. Paquette is dedicated to the experience of patients and those who serve them. Her employment with a large technology corporation, first as a Systems Engineer (software) and later as a Services Solutions Manager (consulting), led to the study of the traits of successful business units, that is, what made one relevant and not another. Leaving that world to enter the world of Chaplaincy, she understood immediately how important that knowledge could be when applied to Spiritual Care departments. She received her doctorate, jointly, from San Francisco Theological Seminary and Seattle University. Before her recent return to Seattle, she was Director of Mission services for the seven St. Joseph’s Hospitals in Tampa, Florida.
NACC Certification Competencies Covered by the Webinar: ITP5, ITP6, PIC2, PIC5, PIC5.1, PPS1, OL1, OL2, OL2.1, OL3
Register here (for Parts 1 & 2)
Part 1: Spiritual Care Relevance in an Environment Which Champions Revenue Producers
Presented by Jennifer Wilroy Paquette, DMin, BCC
Thursday, July 16, 2020 – 12:00 noon to 1:00 p.m. Central Time
Program Summary
Chaplains advocate for patients. Theirs is more than a role; it is substantively who they are. Yet, chaplains are less confident and adept at advocating for themselves. They become frustrated by how little their contribution is understood by senior executive leadership. The language of relevance is institutionally obvious, but we rarely know where to look and what the resulting actions should be. In this webinar, we reveal the sources of institutional language, its meaning and opportunities for Spiritual Care to become more fully integrated into the larger institution, in a common purpose.
Program Objectives
As a result of this webinar, participants will:
- Discover and name the institutionally relevant requirements for Spiritual Care in their unique settings.
- Discover the language of success embedded in the language of the institution.
- Explore opportunities for alignment of Spiritual Care with institutional relevance.
NACC Certification Competencies Covered by the Webinar: ITP5, ITP6, PIC2, PIC5, PIC5.1, PPS1, OL1, OL2, OL2.1, OL3
