Presented by Beverly M. Beltramo, D.Min., BCC
October 2013 Audio Conference
Program Overview
Amidst the changing landscape of chaplaincy, chaplains must challenge ourselves to claim our skills and strengths, and learn to become advocates for ourselves, our ministry, and our profession. One way we can do this is to help show how what we do impacts patient satisfaction.
Program Objectives
1. Become the recognized experts in addressing emotional and spiritual needs.
2. Be able to show how what we do impacts core measures.
3. Learn some techniques to raise patient satisfaction scores.
About the Presenter
Beverly Beltramo, D.Min, BCC currently serves as the Director of Spiritual Support for Oakwood Health System, a four hospital secular health system in Western Wayne County, Michigan. Oakwood serves a religiously and culturally diverse population and Bev and her team of chaplains take pride in their department’s mission to “support wholeness, while honoring each person’s spirituality.” Bev holds a D.Min. from Ecumenical Theological Seminary, and M.A. from Assumption University in Windsor, Canada and has presented at the 2012 NACC conference, at the Spiritual Care Collaborative, and at the National Association of Hospice and Palliative Care Physicians and Hospice and Palliative Care Nurses Association Conference.
Materials (documents)
Session ONE Materials – 1 slide per page (PDF)
Session ONE Materials – 2 slide per page (PDF)
Session TWO Materials – 1 slide per page (PDF)
Session TWO Materials – 2 slide per page (PDF)
Certificate of Participation (CEH Certificate)
The PDF below is a certificate of participation (for CEH purposes) that also includes all the webinars 2009 – 2016.
CEH certificate (2009-2016)
Audio recordings (mp3s)
Chaplains and Patient Satisfaction (October 10, 2013) Beverly Beltramo (7.0 MB)
Chaplains and Patient Satisfaction (October 17, 2013) Beverly Beltramo (7.4 MB)
