Help & Support - Vision online

Q: When I enter the username and password I am shown a page that says "Not authorized to view this page" - what's going on?

A: This is normally associated with incorrect username and/or password. Check the following:

1. Be sure to use the username "vision1" only. Note there is no space between the "n" and the "1".
2. Check to make sure that you are using the latest password for Vision Online. This will have been sent to you via email when the latest issue of Vision was published. To have it emailed to you again, contact Phil Paradowski.
3. The password is case sensitive. Enter the password exactly as it appears in your notification email.

Q: After I click on the link in my email, I go directly to a "page not found" or "not authorized to view this page" message, without being asked for username and password.

A: this is a problem with your email program. To work around this issue, open your web browser and type the following directly into the address box: www.nacc.org/visiononline/index.asp